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Last updated: 24 July 2026

Thank you for shopping with Rudono Pizza. We want to make sure your order reaches you as quickly and smoothly as possible.

Order Processing

All merchandise is made to order through our trusted fulfilment partner, Inkthreadable.

Orders are typically processed within 2–5 working days before being dispatched. During busy periods, processing times may be slightly longer.

Please note that every item is produced especially for you once your order has been placed.

Shipping Times

Estimated delivery times after dispatch are:

United Kingdom

• Standard Delivery: 2–5 working days

International

• Delivery times vary depending on the destination and local postal services.

• Estimated delivery is typically 5–15 working days.

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and the products ordered.

Any applicable customs duties, taxes or import charges for international orders are the responsibility of the customer.

Order Tracking

Where available, you'll receive a shipping confirmation email with tracking information once your order has been dispatched.

Multiple Items

If your order contains multiple products, they may be shipped separately depending on stock availability and production schedules.

Incorrect Addresses

Please ensure your shipping address is correct before completing your order.

Rudono Pizza cannot accept responsibility for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

Delayed Deliveries

While we aim to meet the estimated delivery times, delays can occasionally occur due to circumstances outside our control, including:

• High seasonal demand

• Courier delays

• Adverse weather

• Customs processing for international orders

We appreciate your patience should this happen.

Lost or Damaged Orders

If your order arrives damaged or you believe it has been lost in transit, please contact us within 14 days of the expected delivery date.

Please include:

• Your order number

• A description of the issue

• Photographs of any damaged items, where applicable

We'll work with Inkthreadable to investigate and resolve the issue as quickly as possible.

Contact Us

If you have any questions about your order or this Shipping Policy, please contact us:

Email: help@rudonopizza.co.uk