Refund Policy
Last updated: 27 July 2026
Thank you for shopping with Rudono Pizza. We take pride in the quality of our merchandise and want you to be happy with your purchase.
As our products are made to order through our fulfilment partner, Inkthreadable, please read this policy carefully before placing your order.
Made-to-Order Products
All merchandise sold through our website is produced specifically for you once an order is placed.
Because of this, we are generally unable to accept returns or exchanges for items ordered in the wrong size, colour or design, or if you change your mind after your order has entered production.
We encourage you to check all product details, sizing information and delivery details carefully before completing your purchase.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong item, please contact us within 14 days of receiving your order.
Please email:
Include:
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Your order number
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A description of the issue
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Clear photographs showing the problem
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Photographs of the packaging if it was damaged during delivery
We'll investigate the issue with our fulfilment partner and, where appropriate, arrange a replacement or refund.
Returns
If we ask you to return an item, it should be:
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Unused
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In its original condition
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Returned with any original packaging where possible
We will provide instructions if a return is required.
Refunds
Where a refund is approved, it will be processed back to your original payment method.
Please allow 5–10 working days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or card provider.
Exchanges
As products are made to order, we do not normally offer exchanges.
If your item is faulty or incorrectly supplied, we will arrange a replacement where appropriate.
Order Changes and Cancellations
If you need to amend or cancel your order, please contact us as soon as possible.
If production has not yet started, we may be able to make changes or cancel your order.
Once an order has entered production, changes or cancellations are usually no longer possible.
Delivery Issues
If your order appears to be lost or significantly delayed, please contact us.
We'll work with our fulfilment and delivery partners to investigate and resolve the issue as quickly as possible.
Your Consumer Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection laws.
If goods are faulty, not as described or not of satisfactory quality, you may be entitled to a repair, replacement or refund in accordance with UK law.
Contact Us
If you have any questions about this Returns & Refund Policy, please contact us:
Rudono Pizza
North Walsham, Norfolk
United Kingdom
Email: help@rudonopizza.co.uk